English Zone One FAQ

General information

What is English Zone One?

English Zone One, also known as EZO, is a language travel agency with its full-service centre based in Cape Town, South Africa. Its primary source of students is from Middle Eastern and North African (MENA) countries. Through its attention to detail, EZO takes care of every need allowing the visitor to focus on learning.

How long has English Zone One (EZO) been in operation?

Since 2017, English Zone One (EZO) has been providing a memorable service.

Where is English Zone One (EZO) located?

EZO has its full-service centre in Cape Town, South Africa. In addition to placing students in Cape Town, other English-speaking cities around the world are also served by EZO.

What is the Vision Statement for English Zone One (EZO)?

With English being the language of international communication, science, and business, EZO’s VISION is to empower people to foster cross-cultural understanding and establish lifelong connections globally through immersive English language education and transformative cultural experiences.

What is the Mission Statement for English Zone One (EZO)?

At EZO, we are dedicated to facilitating English language learning and immersive cultural experiences that inspire and empower people to become global citizens in a sustainable world. Through innovative teaching programmes and diverse cultural exchanges, we foster understanding, curiosity, and lifelong connections among spirited people of goodwill from all corners of the globe. Our MISSION is to provide transformative experiences that transcend borders, ignite passion for learning, and equip people, young and older, with the language skills and cultural awareness needed to thrive in an interconnected world.

What is the Values Statement for English Zone One (EZO)?

At EZO, we champion empathy, compassion, understanding, tolerance, diversity, inclusivity, and solidarity as integral facets of our educational mission consistent with several of the Sustainable Development Goals of the United Nations. We believe in nurturing language students destined for international roles, instilling in them the VALUES that support a better and more sustainable world, for both current and future generations. By embracing these principles, we promote lifelong learning opportunities for all who strive to make the world a better place. We thereby empower individuals to maximise their creativity, effect positive change, promote equity, extend goodwill, and cultivate harmonious communities while living healthy, happy, and fulfilled lives as global citizens.

English Language Course Options

What language courses do you offer?

Our language schools offer a variety of English language courses including General English (beginner to more advanced), Business English, Exam Preparation courses, and more.

How long are the language courses?

The length of our partner school language courses can range from a few weeks to several months depending on the course type and the student's needs.

What is the class size?

Class sizes vary but they are generally small with an average of 8-10 students per class.

What is the level of proficiency required for each course?

The level of proficiency required for each course varies. Our partner schools offer courses for beginners, intermediate, as well as more advanced students.

Do your partner schools offer any English courses for specific professions such as business or healthcare?

Yes, our partner schools offer specialized English courses for specific professions including business and healthcare.

Do English schools offer language courses for beginners?

Yes, the English schools offer language courses for beginners, intermediate, as well as more advanced students.

Do your partner schools offer advanced English language courses?

Yes. We can place you in a language school in Cape Town that offers advanced English language courses.

Can students receive private lessons with teachers?

Yes, students can often receive private lessons with teachers at language schools in Cape Town. This can be a good option for students who want personalized attention or have specific learning needs. These are usually at an additional cost.

Can English language training plans be provided for employees?

Yes, we can place you in a language school in Cape Town that offers training plans for employees who need to improve their English language skills for work.

Do your partner schools offer specialized English language courses in fields such as business or medicine?

Yes, we can place you in a language school in Cape Town that offers specialized English language courses for specific fields such as business, medicine, or law.

Do students receive certificates after completing their language course?

Yes, most language schools in Cape Town provide certificates of completion to students who successfully complete their language course.

What is the duration of the language course?

The duration of a language course can vary depending on the school and the specific course. Some courses may last for a few weeks while others may last several months.

Can students receive language support after completing the language course?

Some language schools offer language support to students after they have completed their course. This can include resources such as language practice materials or online forums.

Do you offer courses for children?

Yes, a few language schools offer courses for children as well as programs for families who want to study together.

Can I customize my language course according to my specific language needs?

Yes, we can help you to customize your language course according to your specific language needs.

Do you offer courses for students who want to prepare for certified language exams such as the Test of English as a Foreign Language (TOEFL) or the International English Language Testing System (IELTS)?

Yes, we offer courses specifically designed to prepare students for certified language exams such as the TOEFL and IELTS.

How do I know which English level is right for me?

We offer placement tests and consultations to help place students at the level that best suits them.

What is included in the language course package?

Language course packages may include accommodation, airport transfers, and other services. Please contact us for more information on packages to meet your specific needs.

Accommodation

What accommodation options do you offer?

We offer a variety of accommodation options including homestays, student residences, hotel suites, and shared apartments. Prices vary.

What is the cost of the various accommodation options?

The cost varies depending on the type of accommodation and the length of stay.

Do you provide accommodation services for students with host families or in apartments?

Yes, we offer accommodation services for students with host families or in apartments. This can be a good option for students who want a more immersive experience or who prefer a homely environment. We also offer hotel suite accommodation.

Do you provide homestay accommodation services for students?

Yes, we provide homestay accommodation services for students.

What is the duration of the accommodation options that you offer?

The duration varies depending on the student's needs and the course length.

Can I choose my preferred accommodation option?

Yes, you can choose your preferred accommodation option from our available options as a function of affordability and availability.

Application and Visa

What information is required to apply for an English course?

Required to apply for an English course are: Copy of your passport; email address; phone number; selected school; course type; and expected arrival date.

What are the visa requirements for attending language courses?

Visa requirements may vary depending on the student's nationality and the course length. Please contact us for more information on visa requirements specific to yourself.

What are the necessary steps to apply for a study visa?

The necessary steps to apply for a study visa can vary depending on your home country and the requirements of the South African government. It is best to consult with the South African embassy or consulate in your home country for information specific to your circumstances. Ask us and we can offer some guidance too.

Payments, Costs, and Refunds

What do your partner school language courses cost?

The cost of our partner school language courses varies depending on the type and length of the course. Please contact us for more information on specific pricing.

What is the cancellation policy for language courses?

A full refund before the start of the course; a cancellation fee will apply. No refund is possible after the course has started.

How do I make a payment?

Payments can be made online or in person using various payment methods including credit card and electronic bank transfer.

Are there any additional fees or costs associated with attending a language course?

There may be additional fees or costs associated with attending a language course such as textbooks or extracurricular activities. Please contact us for more information on specific fees and costs.

What are the procedures for transferring money to book my language course?

We accept bank transfers, credit card payments, and PayPal payments for language course bookings.

Do you offer any discounts or promotions for students?

Our partner schools occasionally offer discounts and promotions for students. Please check our website or contact us directly for information on current promotions.

Support Services

What supportive services are available during my language course?

EZO offers several opportunities each week for students to engage socially, physically through exercise and sport, and spiritually. Also, many language schools in Cape Town offer supportive services during the language course such as academic counseling, study materials, and language practice sessions.

Can students receive private lessons with teachers?

Can students receive language support after completing the language course?

Some language schools offer language support to students after they have completed their course. This can include resources such as language practice materials or online forums.

Activities and Excursions

What activities and excursions are available outside of the language course?

EZO offers at least three opportunities each week including activities and excursions available outside of the language course such as visiting national parks, going on safari, outdoor activities such as hiking, sports, or exploring the city's museums and cultural sites.

Transportation and Travel

Do you provide transportation services to and from the airport?

EZO offers transportation services to and from Cape Town International Airport. This is a service to welcome students who are new to the City or who have a lot of luggage.

What is the best way to get around the city?

The best way to get around Cape Town depends on your personal preferences and budget. Options include renting a car, using ride-sharing services like Uber, taking a taxi, or using public transportation such as the MyCiTi bus system.

Which SIM card providers offer affordable internet data and are considered better?

Some popular SIM card providers in South Africa that offer affordable internet data include MTN, Vodacom, and Cell C. Our EZO representative meeting you at the airport will help you to make the best choice for your specific needs.

Do you provide travel insurance for students?

It is recommended to obtain travel insurance when traveling to Cape Town or any other destination. Some language schools in Cape Town may offer travel insurance options for students. EZO can connect you with several options.

Cape Town Specific

What is the weather like in Cape Town during the time of my travel?

The weather in Cape Town can vary depending on the time of year but generally it is mild and pleasant. It is advisable to check the weather forecast closer to your travel date.

What are some popular tourist attractions in Cape Town that I should visit?

Some popular tourist attractions in Cape Town include Table Mountain, Robben Island, the V&A Waterfront, and Cape Point.

What is the local currency and what is the exchange rate?

The local currency in Cape Town is the South African Rand (ZAR). The exchange rate can vary so it is advisable to check the current rate before traveling.

Are there any safety concerns in Cape Town that I should be aware of?

Like any major city, Cape Town has areas that are safer than others. It is important to take general safety precautions such as not walking alone at night and being aware of your surroundings. Our EZO team will provide more specific safety tips and guidance.

What are the best areas to stay in Cape Town?

Some of the best areas to stay in Cape Town include the City Bowl, Green Point, Sea Point, Camps Bay, and the V&A Waterfront.

How can I book tours or activities in Cape Town?

You can book tours or activities in Cape Town through various online platforms, travel agencies, or directly with tour operators. Our EZO team can also assist with recommendations and bookings.

Is it easy to find English-speaking people in Cape Town?

Yes, it is easy to find English-speaking people in Cape Town as English is one of the official languages and widely spoken in the city.

Which banks in the area are recommended for international cardholders looking to withdraw money?

Some of the banks recommended for international cardholders looking to withdraw money include Standard Bank, First National Bank (FNB), ABSA, and Nedbank.

What is the average weather in Cape Town over a year?

Cape Town has a Mediterranean climate with warm, dry summers and cool, wet winters. Summer temperatures average around 26°C (79°F) and winter temperatures average around 17°C (63°F).

What is the cost-of-living in Cape Town?

The cost of living in Cape Town can vary depending on your lifestyle and spending habits. On average, Cape Town is considered affordable compared to many other major cities.

Changes and Complaints

Can I change my course type in the middle of the program?

Yes, it is possible to change your course type in the middle of the program depending on availability and the specific policies of the language school. This may incur additional fees.

Can I file a complaint if I have a problem with my language course or accommodation?

Yes, if you have any problems with your language course or accommodation, you can file a complaint with our EZO representative or with the language school directly. They will work to resolve the issue as quickly as possible.

Got questions? We've got answers: Explore our FAQs!

General information

English Language Course Options

Accommodation

Application and Visa

Payments, Costs, and Refunds

Support Services

Activities and Excursions

Transportation and Travel

Cape Town Specific

Changes and Complaints

About us

How it works

destinations

schools

Courses

Accommodation

FAQ